In order to make the single window system more effective and synchronise the efforts between the line
departments and the single window agency, a bill was passed by the Karnataka State Legislature in 2011,
to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for
citizen related services.
The Act – Karnataka Guarantee of Services to Citizens Act (Sakala Act) is in force with more than 80
Industry related services such as Water Connections, Building Plan approvals, Registration of Partnership
Firms, Drug Licenses, etc.
This Act will help citizens of Karnataka avail services mentioned in the Act within the stipulated time.
Whenever the request for the service is made, the user shall receive a receipt an acknowledgement slip
with GSC number. This ensures that the request for service shall be processed within the specified days.
With the help of the GSC number, one can monitor the status of application on the website. The user can
also check the status of his/her application by sending an SMS from a mobile phone. In case the
application is rejected or if the service is not provided within the stipulated time, one may file an appeal to
the next officer for redress your grievance.